Return Policy
We committed to provide good quality products to all our customers. We accept return or exchange within 30 days. No hassle for refund, 15 business days money back guarantee after we received the returned items. We hope that you will be pleased with your purchase. We want you to be happy with the products you got. Your satisfaction is our top priority.
If you are not satisfied with your purchase, please contact us as soon as possible after you received the item. Return shipping address will be provided and you will get the refund after we received the return item. All returned items must be in brand-new condition, unused and with original tags and packaging.
If the return is caused by the consumer, consumer should be responsible for the shipping fee and the restocking fee. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason, no restocking fee to be charged to the consumers for the return of a product.
The reasons you might want to return the item:
1. Item Quality problem:
1). Buyer need to provide pictures or videos to show the problem.
2). Please allow us to have 2-3 weeks processing time to issue the exchange or refund. Our mechanic will inspect every return item. After the inspection, if it is the manufacture defective problem, you will get the exchange or refund within 24 hours.
3). Return postage is undertaken by the seller, if it is the manufacture defective problem. Otherwise, return postage is undertaken by the buyer.
4). If you are not satisfied with our products, please contact us first. We are dedicated to assuring that you will get top quality products and service.
2. You purchased the wrong item/You don't want the item:
1). 15% restocking fee will be charged.
2). Return postage is undertaken by the buyer.
3). Shipping and handling fee is not refundable.
4). Buyer must contact the sale representative within 14 days after the item arrived.
5). Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.
3. Shipping damage:
We only use Yodel, Parcel Force, Royal Mail, P2P, DPD, DHL, UPS, TNT, FEDEX & EMS top service shipping company. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, we will help you to get the compensation from shipping company as soon as possible.
4. We shipped the wrong item:
1). Return items must be in original condition.
2). Buyer must contact the sale representative within 7 days after the item arrived.
3). We would be under the responsibility to issue you full refund or send you a new product, once the return item is received.
5. Missing parts:
1). If your shipment arrives and is missing any parts, just contact us within 5 days of the receipt of the order.
2). We will have the replacement items shipped to you from the quickest source available.
6. Cancellations/Refused Delivery:
1). Buyer must contact the sale representative as soon as possible.
2).You may cancel your order free of charge at any time before shipping.
3). If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges and 15% restocking fees.
Warranty description:
1). The vast majority of our products are covered by a manufacturer warranty against defects in materials and workmanship.
2). 30 days after shipment, your merchandise is no longer returnable but is still covered by the manufacturer’s warranty and subject to the manufacturer’s warranty policy and procedures.
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